Leadership Academy offers strategies for influencing up
Friday, November 8, 2013
Posted by: Barbara Francella
400 NEW members learned to give feedback to managers, sell big ideas and negotiate their own success during the NEW
Leadership Academy webinar, Nov. 7, 2013.
Nordgren, vice president and general manager of merchandising for Safeway Inc.,
and Lori Carlin Proctor, senior retail supply leader for Procter & Gamble, shared
their personal stories during "Influencing Your Leaders,” facilitated by career
coach Jo Miller, CEO of Women’s Leadership Coaching.
"Whether you call it ‘influencing’ or ‘persuading’ or just ‘creating
awareness,’ it is [important] to make sure that everyone in
the organization knows the value that you, as a leader, and your team
contributes to the organization,” Nordgren said.
Proctor urged NEW members to help management "understand what drives you, where
your passions lie and what you need to deliver the results that your company
needs to become successful.”
her career, Proctor said, she chose to turn down an expected relocation from
California to Cincinnati that would advance her career. Assuring her national sales manager that she would "be the
very best manager that he had,” she made clear she wanted to continue to grow
her career. Her clarity of intention led to career opportunities.
sometimes we don’t say things perfectly, and we get ourselves in trouble, I
will tell you that [direct and transparent communication] has served me well
throughout my career,” she said.
cited Safeway Executive Vice President Larree Renda, a mentor a role model, as
an influential force in her career. Nordgren said Renda taught her to "always
have your executive ‘antenna’ up,” stay tuned to the organization and career opportunities
and work to be recognized as a leader by volunteering for the job "that
absolutely no one wants.”
Following that example, Nordgren was able to impress with her work in a
neglected area, then ask for sponsorship for her own strategic initiative.
Nordgren urged professionals to know their leaders and to understand their
preferred communication style. "We work in such a ‘people industry,’” Nordgren
emphasized. "Really understanding what are their strengths, what are the really
positive things about them and understanding how they like to communicate and
how they like to receive communication is important. That does require doing
Proctor advised listeners to be consistent with the message they communicate.
"They need to be able to depend upon you, to know that your heart is in what
you’re doing and that you’ll continue to deliver.”
forget to reach out for help, early and often,” Proctor added, "but really
think about what you need.”
leaders is critical. "They have a boss, too,” Proctor said, urging
professionals to be respectful of time and alignment of projects. "Your boss
can be 2,500 miles away, but you can still have lunch with your boss.”
shared motivational speaker Cy Wakeman’s advice to "ditch the drama.” "Are you
helping to build your organization or are you adding drama to the workplace
that you didn’t even think about before?”
"Don’t tell me what you think I want to hear,” added Nordgren, urging
professionals to be authentic without sugarcoating news or information. "Be
yourself. After all, an original is worth more than a copy.”
managing upward, keep the team in mind and keep everyone informed of the
message you are communicating to leaders, she said. "Influencing is a team
where your authentic self comes into play,” Proctor added. "Let your coworkers
know what you’re trying to achieve. You will all achieve far more.”
"Don’t forget that your leaders want you to succeed. Be sure to have those
conversations that are important to you and important to them, and never forget
that your performance and delivering results is what will make the difference
in the end.”
NEW Leadership Academy Study Hall