NEW Leadership Academy: Liberate to motivate
Friday, November 7, 2014
Posted by: Barbara Francella
Four of the most
motivating words Karen Ress of Nestlé Waters North America ever received from a
boss: "Just go do it."
Ress, Nestlé Waters vice
president and general manager of international brands, joined Paula Correy,
executive vice president and chief operating officer for Hy-Vee, to share
workplace-tested strategies for inspiring others during the NEW Leadership
Academy webinar, "Motivating Others," Nov. 7, 2014. The discussion,
viewed live by nearly 500 NEW Members, was moderated by facilitator Jo Miller,
CEO of Women's Leadership Coaching.
Ress recalled how a
senior executive once challenged her team to double business and gave them the
freedom to "just go do it." Feeling liberated and inspired, the team
developed a business plan that has resulted in double-digit annual growth ever
Correy shared her
experience working with a project leader who granted each team member autonomy
and encouraged the group to "have fun." A contest and incentive
increased enthusiasm around the project.
A motivational leader offers
advice and provides the right tools to achieve goals, but limits any focus on
self-recognition, Correy said. "It's more motivating for your team when
you're willing to do anything you ask them to do."
Authenticity is key, she
added. "Don't ever try to be something you're not. Being yourself can take
you a long way."
Treating team members
like "the family that we are" is critical to inspiring close
collaboration, Ress said. "Make sure people are aligned and completely
understand their roles. Always provide context for the 'whys' behind the
Please and thank you
encouragement are essential. "Remember we are all human," Correy
said. "Different things affect people differently."
relationships can require special consideration, Ress said. When working with a
geographically disperse team, recognize potential cultural differences in
communication styles. "We don't all operate in the same manner."
relationships by listening, communicating, encouraging," Correy advised.
"Sponsor them. Recommend [members of your team] and pass on praise about
their performance to their supervisor. Be honest and open. Encourage and
communicate with the leaders above you [too]."
Remember that "no
environment is free of bias," Ress added. "Be intentional about
understanding and erasing the negative impact of bias."
Members may register
online for free for the last NEW Leadership Academy webinar of the year,
"Ask the Chief Executive: What the CEO Wants You to Know," Dec. 5 at
1 p.m. ET. View previous NEW Leadership Academy webinars in the NEW Study Hall.