Take the fear out of feedback
Wednesday, September 9, 2015
Posted by: Barbara Francella
"If you open yourself up to the value and goals of feedback, you
need to anchor it around learning," Estrella Parker, senior director of
human resources for The Clorox Company, told NEW Leadership Academy
Parker joined Michelle "Micky" Nye, president of Farm Fresh Food
& Pharmacy, SUPERVALU, and NEW Leadership Academy facilitator Jo Miller,
president and CEO of Women's Leadership Coaching, to explore team- and
individual-empowering strategies during "Giving and Receiving
Feedback," Sept. 4, 2015.
When giving feedback
to someone, Nye said, "I want that person to know I care about them —
and that I have an active interest in their future."
Be encouraging, Parker advised. "The process of giving and receiving feedback
is an opportunity to build relationships. Positive dialogue is necessary."
"Use a 'feed back' and 'feed forward' approach," Nye urged.
"Provide a clear vision of what you want them to continue doing or a clear
picture of what the desired performance should look like."
Continuing the dialogue
Feedback shared in performance appraisals should never be a surprise. Managers
and team members should have regular check-ins, Nye said. "Share views on
things they're doing well and things they need to put more effort into. Be
consistent [and genuine]. Don't just say something you think is positive
because it has to be."
Follow up on feedback, so that it's not a one-time event, Parker added. "Reflect
on where you believe the person is coming from. Give them a chance to
Receiving feedback is an opportunity to grow, she said. "Listen, no matter
how hard it is. Repeat what you think you heard, and clarify that you
understood it correctly. If you feel negative
feedback is inaccurate or unfair, you'll need to share your data points."
During feedback sessions, both managers and team members have something to
gain. "Feedback is essential to learning, so make it a habit," Parker
said. "Give it, receive it, ask for it and play with it."
"Every one of us has the capacity to provide some kind of useful
information to others," Nye said.
NEW members may register
online for the next NEW Leadership Academy webinar "Political Skill," Nov. 6 at 1
p.m. ET, for free. Non-members may view webinars for $99 per session. Members
may view previous NEW Leadership Academy webinars in the NEW Study Hall.