NEW Academy brings rapport to the workplace
Friday, April 01, 2016
Posted by: Rufino Cabang
hard for someone to shun you or avoid you if they believe that you truly
care," Kimberly Scardino, chief accounting officer of Walgreens Boots
Alliance Inc., told 350 NEW members online for the NEW Leadership Academy
webinar "Powering Up Your Workplace Relationships," March 31, 2016.
joined Carla Patterson, vice president at Nestlé Purina PetCare, and session
leader Jo Miller, CEO of Women's Leadership Coaching Inc., to share advice on developing
people skills, moving past conflict and transforming workplace relationships.
Patterson, leadership doesn't always mean seniority. "My ability to
influence is almost entirely based on my personal and relational power."
agreed, urging professionals to "build a list of important leaders
throughout the company to 'meet and greet.'"
human," Patterson said. "Take time to ask people how they're doing,
outside of work. And show a little bit about yourself."
it a top priority to build rapport with your peers," Scardino said.
character is essential to building relationships, according to Patterson, who
advised listeners to be open-minded, solution-oriented and "follow through
on your commitments. My dad would say all the time, 'Do what you say you're
going to do.'"
is a critical leadership characteristic," Scardino said, noting that there
will be times when a leader has to "take a deep breath and count to
off to a rocky start can be corrected — but it may take time. "Sometimes
it takes years to re-build or develop a relationship," Scardino said.
four steps for cleaning the slate on a faulty workplace relationship:
- Take away the emotion
- Confront the issue
- Propose changes going forward
- Move on
shared words of caution for dealing with a negative situation: "Never,
ever send an emotional email about it."
relationships, particularly among groups, need not be perfect but understood.
"When you’re bringing groups together, distinguish nice-to-haves from
must-haves. Not everything is critical to everyone," Patterson explained.
success is a combined effort, according to Scardino. "Careful planning,
compassion and the desire to move forward together is essential."
NEW members may register online for the next NEW
Leadership Academy webinar, "Breaking the Rules," June 2 at 1 p.m.
ET, for free. Members may view previous NEW Leadership Academy webinars in the NEW