For most of Deloitte Chairman Mike Fucci’s 37-year career, strategy decisions drove talent decisions. Now, talent and people drive strategy.
“Years ago, in human resources, the most strategic conversation we’d have was ‘Should we put payroll in HR, finance or IT?’ Now, it’s about how HR can partner with the C-suite and the board,” Fucci said.
As technology changes who does the work, how they do it and where they do it, leaders have to lead differently. “Every norm I grew up with in Deloitte is changing because of changes brought by technology.”
Today, board members must ask themselves questions like, “What is the role of the board around gender diversity and inclusion?" "Ten years ago, that wouldn’t be a thought,” Fucci said. “Or, how do you govern innovation? By definition, innovation won’t always work. You have to be able to say, ‘It’s okay. We failed. Let’s move on.’”
Who is doing the work and where they work are changing much faster than most people realize, he said. “The gig economy, people working in partners, part-timers, crowdsourcing — we’re getting people in a whole variety of ways.”
The most disruptive trend in the workplace, Fucci said, is the amount of data available and the ability to transform data into insight. “Everybody can run reports, but the ability to use tools like visualization and others to turn data into insights [will be the differentiator].”
But the workplace trend with the potential to be the most transformative to a company’s culture and success is co-development of jobs. “You need to have people work with their boss or leader to develop the jobs they want to work on next,” he said. “People will say, ‘I love my job, but, I wish I could do these three things.' When you work with people in developing their jobs, you get buy in and performance management becomes much better. It’s about people’s strengths and bringing those to their job and their next job and getting them into a leadership role that plays to those strengths.”
Fucci’s advice to women who want to take control of their careers is, “Be courageous. Courage is going to get you where you need to be. Don’t ask permission sometimes. Just do it. It’s okay to fail. It’s okay to not know all the answers.”